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Computer-controlled Transport A Recipe For Disaster?
By William Donnelly-6647
I think computers are brilliant.
I used one to write this article, and you're using another one to read it. In between us is a great sea of server computers, workstations, public access terminals, home PCs: the internet. It links us all together, it links us to a wealth of useful information, and, provided we take regular breaks and see the sunshine every once in a while too, it can genuinely enhance our lives.
Take cheap insurance, to pick one out of millions of examples. Before home computers and the internet, buying motor insurance was a seriously hit-and-miss affair. Comparing quotes over the phone or going up and down the high street is an exhausting and hopelessly inefficient process – no wonder most customers back then stuck with the same insurance firms year in, year out.
Today, finding and purchasing the best insurance deals available is a quick, painless process – and it's all thanks to the internet.
The personal computer has surely earned its place in British homes. However, computers are increasingly to be found in other places - places where, in my opinion at least, they have no proper right to be.
Take trains, for instance, and the railways in general, where the integration of robot personalities never fails to offend. First we had the introduction of digital announcers on station platforms – something I've no problem with when the trains are running on time, but find uniquely unsatisfying when the train home is running twenty-nine minutes late and the pre-recorded, computer controlled, utterly unfeeling voice chimes in with: "I am very sorry to announce…"
The latest thing to go digital were announcements made inside the train. These are even worse than on the platform, because the majority of such on-board systems suffer from a glitch which prevents them from identifying certain stations, listing stops in the correct order, or just saying anything at all. In every case, the conductor – who is much better suited to this job than a computer could ever be – has to stand in, either by filling in the gaps or shouting over the top.
In fact, several times I've overheard train staff talk about ‘rebooting' a particularly difficult train, as thought it were one giant computer.
What makes computers so fundamentally unsuitable for use on the railways, and indeed in any other form of transport, is the issue of their reliability. Digital technology promises a great deal, but ultimately, it's just one more thing to go wrong.
A computer crash is no big problem if you're playing a racing game on your PC – but what if you're racing to
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